Sofomation

Job Details

Job Title	Team Leader: Work Force Planning
Industry	IT & Telecommunications
Work Location	Mumbai, India

Candidate Profile
Job Description	•Forecast of call volumes, AHT on intraday/ daily/ weekly/monthly basis •Daily/weekly/monthly analysis of center performance from efficiency and stability perspectives •Roster of Advisor and supervisors to achieve business goals, like, Service Levels, Abandoned% •Planning of back office workloads and monitoring of SLAs •Ensuring the stability of the department(s) under his span •Management of people and performance •Minimum of 2-3 years of experience in similar role in a contact center
Work Experience	2 Years - 3 Years
Relevant Experience	3 Years +
Highest Qualification	Graduate

Job Summary
• Forecast and schedule resource optimally to meet SLA and Customer Experience targets • Analyze business performance, share intelligence with stakeholders and ensure balance between people vs. business needs

Related Vacancies


>> 17/05/2017 SAN System Administrator (Exp. 3+ yrs.)
>> 13/04/2017 Senior Network Engineer (Exp. 5+ yrs.)
>> 31/03/2017 Sales Manager (Exp. 6+ yrs.)
>> 18/01/2017 SAP FICO Functional Consultant (Exp. 5+ yrs.)
>> 09/01/2017 Project Manager (Exp. 10+ yrs.)
>> 28/12/2016 Business Analyst (Exp. 3+ yrs.)
>> 26/12/2016 Sales and Business Development – International Sales (Exp. 4+ yrs.)
>> 29/11/2016 Java Developer (Exp. 3+ yrs.)
>> 25/11/2016 SCCM Administrator (Exp. 3+ yrs.)
>> 24/11/2016 SAAS Expert (Exp. 7+ yrs.)
>> 24/11/2016 iOS Developer (Exp. 4+ yrs.)
>> 24/11/2016 PMO Lead (Exp. 5+ yrs.)
>> 24/11/2016 Business Analyst (Exp. 5+ yrs.)
>> 21/11/2016 Tibco Developer (Exp. 5+ yrs.)
>> 17/11/2016 System Analyst (Exp. 5+ yrs.)
>> 17/11/2016 API Consultant (Exp. 10+ yrs.)
>> 17/11/2016 C++ Developer (Exp. 5+ yrs.)
>> 16/11/2016 C++ Developer (Exp. 4+ yrs.)
>> 27/10/2016 Assistant Manager – Information Security & Risk (Exp. 5+ yrs.)
>> 21/09/2016 Information Security Engineer (Compliance) (Exp. 6+ yrs.)
>> 24/08/2016 Projectionist / Video Operator (Exp. 7+ yrs.)
>> 21/05/2016 IT Sales (Hardware/Software) (Exp. 5+ yrs.)
>> 04/11/2015 Design Head (Only Female Candidates) (Exp. 10+ yrs.)
>> 28/10/2015 Senior Software Engineer (Exp. 4 - 7yrs.)
>> 12/10/2015 Sr. Android Developer (Exp. 5+ yrs.)
>> 12/08/2015 Team Leader: Work Force Planning (Exp. 2 - 3yrs.)
>> 02/07/2015 Lead PHP Developer with Magneto (Exp. 1 - 2yrs.)
>> 02/07/2015 iOS Developer (Exp. 1 - 2yrs.)
>> 02/07/2015 Lead HTML Developer (Exp. 1 - 2yrs.)
>> 02/07/2015 Android Developer (Exp. 1 - 2yrs.)
>> 30/06/2015 Head Technical & Systems Support (Exp. 15+ yrs.)
>> 30/06/2015 SAP HRIS Specialist (Exp. 8+ yrs.)
>> 30/06/2015 Technical Specialist (Exp. 5 - 12yrs.)
>> 24/06/2015 ERP Technical Analyst (Exp. 5+ yrs.)
>> 10/06/2015 Senior System Engineer - Information Security (Exp. 10+ yrs.)

Job Seeker Login
Email Id
Password
Forgot Password? Register