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Job Title SeniorService Specialist
Industry Oil & Gas
Main Function Area Management
Sub Function Area IT/Communications
Work Location Dhahran, Saudi Arabia

Candidate Profile
Job Description • Manage the service portfolio offered to customers, balancing customers’ requirements with affordability, corporate and business strategy, industry trends and available technology • Maintain documented service offering descriptions, for use in discussions with multiple stakeholders, including customers • Manage the lifecycle of the services. Define how evolving customer requirements, technology availability and market trends shape the future generations of the services to be offered • Manage the contractual relationship with service providers • Define and manage the service delivery model o Define the strategy on how those services will be delivered to customers on a geographic and site basis, including how deployment of a set of services will be implemented and which suppliers or teams will support those services o Define how the support processes will execute to deliver those services • Manage service levels for a set of services o Maintain ITIL-based Operating Level and Service Level Agreements (OLAs / SLAs) o Create and manage service improvement plans o Facilitate execution of availability and capacity management processes o Partner with Purchasing to ensure underpinning contracts meet OLA requirements o Consult with Service Support Managers and IT partners on client-facing SLAs o Influence External Service Providers to ensure contracted service levels are met
Work Experience 10 Years +
Relevant Experience 0 Years
Highest Qualification Minimum Bachelor's degree
Other Qualification Master’s degree preferred, MIS

Job Summary

English skills and strong communication skills in order to facilitate discussions on supplier performance and service levels. Minimum Bachelor's degree in Computer Science, Management Information Systems (MIS), or similar technical degree. Master’s degree preferred. Require minimum 10 years related professional experience in the Information Systems area. Prefer Information Technology Infrastructure Library (ITIL) service management. Prefer Six Sigma Green Belt Certification.
 

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