Role and Responsibilities:
- Support for Global Rollout of FSM (Field Service Management) Solution as SME with Global COE.
- Facilitate the Requirement Gathering Process with FSM (Field Service Management) Global COE Team.
- Detailed Design of FSM as per requirement from different countries across Globe.
- Leading the development and support with FSM offshore team for new Development as well as existing Business line.
- Coordinating with Regional FSM COE Team to ensure FSM Global Implementation Design.
- Maintaining the Best Practices for the FSM (Field Service Management) Global Solution.
- Coordinating with Vendor, FSM Product Team, for L3 Maintenance Support as well as new Enhancement for FSM Solution.
Preferred Skills:
- General Programming knowledge and experience
- Requirement gathering & Solution design review
- Oracle PL/SQL
- MS Visual Studio Reporting, XML/JSON,
- JavaScript, C,C#, SOAP/REST
- Web Services, HTML, CSS
- Responsibility for design and implementation under SDLC (Agile, Iterative, DevOps)
- Good analytical skills, Good Communication